SHIPPING INFORMATION

The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.
Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.

Taxes may apply for imported goods/services and is regulated by the country law. Kinange is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

After successful payment, the seller will be preparing the shipment and send the goods in due time. If the shipment is not completed in the required time on the order page, Kinange will close the order and return all the funds to you.

Before payment: you can cancel order directly by clicking the button [Cancel Order];

When your order status is “The seller has shipped your order”: You cannot cancel your order after it is shipped. However, You can reject/return the goods after it is delivered to you).

When your order status is “Awaiting Shipment”: You can cancel your order with the seller’s approval. Please click the button [Cancel Order] on order detail page, select a reason for cancellation, then [Submit] the request. Please contact the seller for their approval to speed up the process.

Please take easy that the fund is guaranteed as Kinange knows how important your money is and we make sure that the refund is handled accordingly.

Usually, it takes 3-20 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by Kinange

PAYMENT INFORMATION

If you have opened dispute, and it is waiting for you to return goods, please return goods in 10 days

Step 1: Please pack the goods with original package to make sure that it won’t be damaged in transit;

Step 2: Check the return address on Dispute Detail page;

Step 3: Mail the goods with a traceable logistics;

Step 4: Submit tracking number and logistics information in the system.

Wish lists are collections of desired products saved by customers to their user account, signifying interest without immediate intent to purchase.

1. When there is appeal pending on the page, you need to submit with required documents first;

2. In case, you have already appealed online, kindly be awaiting for 1 business days;

3. Otherwise, you could change the payment methods or ensure your card is valid and with sufficient fund.

o check whether your order has been shipped, you can go to Visit “My Orders” , Find the order, and check the order status.

1. Awaiting Shipment: Seller has not yet shipped it. You may wait for the shipment or contact him/her to get more information.

2. Awaiting Delivery: Seller has shipped the order. You may check the tracking status and wait for the delivery.

When you place your order, you can use your coupon or get a discount. Here’s how:

1. Make sure you know when you can use the coupon.

When using your coupons, please pay attention to the following:
– The minimum spend
– The validity period
– The coupon rules

Tips:
-Price will not be adjusted if the order is not meet the minimum spend
-Seller coupon is only available for the goods in the selected shop